Bridging the Distance with Quality — Fambition Kicks Off 2025 “Quality Miles” Campaign at China Tin Group

Recently, with the strong support and close collaboration of China Tin Group, Fambition, together with its strategic partner Dana Incorporated (China), officially launched the first stop of the 2025 “Quality Miles” customer care and quality enhancement campaign — the China Tin Group Station. Under the theme “Building Trust with Quality · Creating a Long-Term Future Together,” this in-depth exchange not only injected fresh momentum into the partnership but also marked the beginning of Fambition’s yearlong initiative focused on customer needs and service quality improvement.

Starting from Quality: A Deep-Dive Dialogue on Pain Points

As a leading enterprise in China’s non-ferrous metal industry, China Tin Group and Fambition have built a solid foundation for cooperation. Choosing China Tin Group as the first stop of the campaign demonstrates the deep mutual trust between the two parties and reflects Fambition’s customer-centric service philosophy in action.

On the first day of the campaign, a high-level technical seminar was held at China Tin Group. Key participants included China Tin Group’s management team, equipment supervisors, frontline operators, Fambition’s Quality and Technology Center, Marketing Center, Post-market Center, and senior representatives from Dana China’s Post-rmarket Sales team for Northeast Asia and Australia. Discussions focused on critical topics such as “Quality Management Throughout the Equipment Lifecycle,” “Improving the Reliability of Key Components,” and “Customized Service Response Mechanisms.”

“The stability of equipment is directly tied to mining productivity. We hope to work with our partners to build a preventative quality assurance system,” said the head of China Tin Group’s Equipment Management Department. In response, the Director of Fambition’s Quality and Technology Center stated:

“The core mission of this campaign is to go deep into the field with problems, and to serve with solutions. We’ve already analyzed the operational data of the equipment in use at China Tin Group, focusing on high-wear parts and frequently maintained components, and have worked with Dana to develop targeted optimization plans.”

Rooted in the Field: Measuring Service Temperature with Footsteps

Beyond technical discussions, “reaching the frontlines” was another key element of this campaign. Fambition and Dana’s joint service team conducted thorough on-site inspections at China Tin Group’s mining workshops to assess the performance of equipment currently in operation.

At the worksite, Fambition’s R&D and Post-Market Center teams carefully observed equipment performance and gathered firsthand feedback from operators. These insights form the customers’ “demand list” and feed into Fambition’s continuous product and service improvement process.

Traditionally, maintenance occurred only after problems arose. Now, the Fambition team proactively enters the field to identify potential issues early, explore optimization opportunities, and deliver Equipment Inspection Reports that help clients boost their equipment efficiency across the board.

Long-Term Linkage: Ushering in a New Chapter of Quality Excellence

The “Quality Miles” campaign is not a one-time event — it is a yearlong customer care initiative for 2025. By integrating technical exchange, on-site service, and needs assessment into a comprehensive model, Fambition is precisely addressing customer pain points and driving dual improvements in product quality and service capability.

China Tin Group’s representatives praised the event:“Fambition has demonstrated the true meaning of partnership through this sincere and professional campaign. They are not just a supplier, but a co-creator in solving problems and advancing the industry.”

Both parties agreed to establish a routine follow-up mechanism, regularly share operational data, conduct joint technical breakthroughs, and promote customized quality solutions industry-wide, starting from China Tin Group.

From the China Tin Group mine to markets nationwide, Fambition’s “Quality Miles” has taken a solid first step. As the event banner declared:

“Fambition Care, Quality Always There.”

This journey, united by quality, is set to deliver greater value to customers and set a benchmark for service innovation in the underground mining equipment industry.